Support

A permanent partnership of support success with Customer Services for your NorthgateArinso solution

When you implement a NorthgateArinso solution, you become part of a community - and part of our commitment to that community is the reassurance that we're always there, ready to help you with any problem you may face in using or developing your NorthgateArinso solution.

Our support teams are made up of people with mixed IT, application and HR backgrounds who know their job, and your environment, inside out.

NorthgateArinso Customer Services are geared for rapid resolution, with a phone system that routes calls for the fastest response, and powerful PCs containing replicas of customers' unique systems which the Support consultants can use for instant reference.

All support requests are handled in line with our stringent business process, including the prioritisation of calls. Each support request is logged on a support system which records information about the company, caller, date, time, query, solution and all relevant information.

Membership of the NorthgateArinso support scheme includes software upgrades, service packs, access to our cutting edge Support Teams and the NorthgateArinso Customer Extranet web site including our technical database.