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Outsourcing for large and small alike
With large and small businesses across Ireland, and the globe, suffering the effects of the current financial turmoil, the need now is for much broader and more flexible outsourcing packages that don’t just stop at payroll and HR
NorthgateArinso, has been in the HR & Payroll solutions business for more 40 years. In an interview with Roddie Aherne, Business Director for Ireland, he explains how, with large and small businesses across Ireland, and the globe, suffering the effects of the current financial turmoil, the need now is for much broader and more flexible outsourcing packages that don’t just stop at payroll but also include the related specialist HR and T&A services.
“After a long time working with all sorts of companies in Ireland and abroad, it is very clear to me that a key factor for companies to survive the current difficulties is to ensure that the maximum possible management time is spent focused on improving its own internal performance so that it can maximise the benefit it provides to its customers through its own products and services. While this applies to all companies, it is perhaps most important for those in the SME space where client-focused resources are at a premium.
In order to do this, it must off-load non-core activities to specialist providers in the various BPO areas, such as HR and Payroll services. Outsourcing these key functions is now also generally regarded as a key method to streamline processes and reduce operating costs. At NorthgateArinso, our outsourcing solutions also embrace this philosophy, but we believe the strategic advantages, gained through the use of integrated systems in an outsourced environment, deliver far reaching business benefits.
To deliver the required benefits, outsourced solutions must remove the disadvantages created by disparate non-integrated systems, multiple providers and the uncertainty of interfaces and data transfer usually associated with old style providers.
The solution needs to deliver flexible functionally rich outsourced services that are supported by seasoned professionals. So, for example, in the Payroll and HR arena, providing a stand alone payroll service is not maximising the benefits possible for the client. What is required is a payroll service that also provides a fully-integrated HR solution which is delivered over the web. The solution should preferably also provide manager and employee self-service facilities which will allow time-consuming, internal “central” functions to be pushed back out into the organisation where the source data exists. In this way, employees can for example apply for holidays, claim expenses, request overtime or look at company policies – all online and without impinging on manager’s time or HR/Finance department resources.
By providing such functionality over the web, it means there are no additional IT requirements or costs, it empowers staff and it can be accessed in real-time mode from anywhere – in the office, from a person’s home or on a trip abroad. Importantly, using solutions that are integrated, using a single database, also means that all records, both HR and payroll, are always kept in sync.
While the benefits are clear and tangible, the decision to outsource must be driven by the needs of the individual organisation. Every business is unique and the goal of every professional outsource provider must be to help customers ensure a best fit solution according to their particular circumstances.
In choosing a outsource partner, you must ensure that their solution does not detract from the company’s remaining internal functions but that it help achieve better efficiency and productivity throughout the organisation, whilst providing true return on investment.
NorthgateArinso is raising the standards in outsourced service provision in full collaboration and consultation with organisations of every size throughout Ireland and in over 30 other countries, across 5 continents. By seeking the views and experiences of users across all sectors we aim to continually breaking new ground in best practice provision.”
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